Privacy Policy

Effective Date: September 24, 2026

First Call Health respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, and protected when you visit our website, contact our office, request information, or use our online services.

Information We May Collect

When you interact with First Call Health, we may collect information you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Contact preferences

  • Appointment or service inquiries

  • Membership inquiries

  • Information submitted through website forms

  • Other information you choose to provide when communicating with our team

Our website may also automatically collect limited technical information, such as browser type, device information, IP address, pages visited, and general website usage data through cookies or similar technologies.

How We Use Your Information

We may use information collected through our website to:

  • Respond to questions or requests

  • Assist with appointment scheduling

  • Provide information about our services or memberships

  • Communicate with current and prospective patients

  • Improve our website and patient experience

  • Maintain the security and functionality of our website

  • Meet applicable legal and regulatory requirements

We do not sell your personal information.

Health Information & HIPAA

Information you provide through general website forms should not be used for urgent or emergency medical needs.

Once you become a patient of First Call Health, certain health information may be considered Protected Health Information (PHI) and is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

Text Messages & Electronic Communication

If you provide your mobile number and consent to receive text messages, First Call Health may use text messaging for appointment coordination, reminders, practice communication, or other services you have requested.

Message and data rates may apply. Message frequency may vary. You may opt out of non-essential text communications by replying STOP or contacting our office.

Mobile information and text-message consent information will not be sold or shared with third parties for their own marketing or promotional purposes.

Please remember that standard text messaging and email may not always be fully secure. Avoid sending sensitive medical information through unsecured communication methods unless instructed by our team.

Cookies & Website Analytics

Our website may use cookies and similar technologies to understand how visitors interact with the site, improve functionality, and evaluate website performance.

Depending on your browser, you may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Services

Our website may use third-party platforms for functions such as scheduling, forms, website hosting, analytics, payment processing, or other business services.

When you use a third-party service, that provider may collect or process information according to its own privacy practices. First Call Health encourages users to review the privacy policies of third-party services when appropriate.

Protecting Your Information

First Call Health takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to external websites. First Call Health is not responsible for the privacy practices, security, or content of websites operated by third parties.

Your Choices

You may contact First Call Health to request updates or corrections to personal contact information you have provided through our website or to change certain communication preferences.

Requests involving medical records or Protected Health Information are handled according to our Notice of Privacy Practices and applicable law.

Changes to This Policy

First Call Health may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

Medical Emergency Notice: This website and its contact forms are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.